Frequently Asked Questions
Will I get an email and shipping confirmation for my order?
Yes. All of your order details will be included in an automated email, sent to the email used to checkout, once your order has been placed. Once the order has shipped, you will receive a shipping confirmation email complete with tracking tracking numbers to track your shipment.
How do I check the status of my order or view order history?
Order details and order status can be viewed by logging into the store and clicking the profile icon that appears in the top right header of the page. This will take you to your order dashboard where all of that information is held. Please note: This can only be done if your order was placed under your account. This function does not exist for anyone checking out as "guest".
What is the return policy?
Mistakes happen! If you find that you’ve purchased an item that was not what you were expecting or if your order arrives damaged or defective, we will gladly exchange the item for one that works. Unfortunately, we are unable to provide credits or refunds on purchased items unless they have been found to be defective or damaged during shipping.
A request can be made for any of the following reasons:
· Incorrect size (Exchange Only)
· A defective product was received
· Product was damaged during shipment
If you need to exchange an item, please send us an email at firstname.lastname@example.org with your request and be sure to include information regarding the reason for the exchange (i.e. size you received vs. size you need or damage details).
Once we’ve received and confirmed your request, you will receive a return authorization number and a prepaid return label will be provided for your convenience. All shipping costs will be covered. Please use the provided label when you ship your item(s) back. Additionally, you must include the return authorization number with the original packing slip within the return package.
Once the item(s) are received by the distribution center, we will promptly proceed with processing the exchange. In order to expedite processing, please ensure that the below criteria are met:
· All exchanged products must be received by the warehouse within 30 calendar days of the original purchase date.
· If we find the product is not defective or damaged, we will be unable to replace the item, and the original item will be returned (except for size exchanges).
· All items should be returned in original unworn condition (unless damaged during delivery).
· Apparel item(s) should be folded neatly and placed back in the original plastic bag that item(s) are received in.
· Please allow 7-14 days for us to process your return
Do I need to make an account to place an order?
No. But, if you do choose to create an account, we can save your shipping information for a quicker checkout the next time you place an order.
I placed an order with a credit card. How will this charge appear on my statement?
Thank you for your purchase! This charge will appear on your statement as "Blink Websites".
How do I update my cart?
To update your shopping cart, please click on the “Shopping Cart” link at the top of the page. Here you can enter new quantities for each product and click “Update” or click “Clear Cart” to remove all items from your shopping cart.
Can I change an order once it's been placed?
Orders cannot be edited once they have been placed. If you need to make changes to an existing order, please contact customer service for assistance before your order has shipped. If your order has yet to ship, customer service can cancel your order and a new order can be placed with the correct items. Orders cannot be canceled once they have been shipped.